Frequently Asked Questions
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What is Renti-Pay?
Renti-Pay is a financial planning and savings platform designed to help tenants save toward rent gradually, build payment consistency, and build trust with their landlords through real-time payment visibility.
Is Renti-Pay a licensed bank?
No, Renti-Pay is a financial technology platform. To ensure safety and regulatory protection, all savings and payments are processed through our banking partner Monnify, a CBN-licensed payment service provider by TeamApt.
Do I earn interest on my savings?
Renti-Pay does not currently offer interest on savings. Your funds are kept safe and disbursed directly to your landlord on the agreed date. We focus on helping you save consistently and pay rent stress-free.
Can I withdraw my money before the rent due date?
Yes. While we encourage locking savings goals to prevent impulsive spending, you can request an early withdrawal. An early liquidation fee of up to 2.5% may apply to cover partner brokerage and processing fees.
What happens if I don't reach my savings target?
Your savings belong entirely to you. You can either top up from an external bank account to pay your rent, or withdraw the accrued balance. No penalties are charged for missing a savings target.
What does a landlord see on Renti-Pay?
Landlords only see the tenant's progress bar toward their target rent (e.g., "75% saved") and the target date. Landlords cannot view your bank details, balance in other portfolios, or withdraw your funds.
How do landlords receive the rent payment?
Upon target completion or the maturity date, you can initiate a direct bank payout. The system transfers the funds securely to your landlord's verified bank account and updates their landlord dashboard.
How safe is my money on Renti-Pay?
Extremely safe. Your savings are processed through Monnify, a CBN-licensed payment infrastructure. In addition, all card transactions are processed via PCI-DSS compliant partners, and personal details are encrypted using AES-256.
What is the role of Monnify?
Monnify is a CBN-licensed payment service provider by TeamApt. They provide the banking infrastructure that powers Renti-Pay — including virtual account creation, deposit processing, and landlord payouts — ensuring your funds are handled through a fully regulated financial channel.
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